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Wood Watches by JORD JORD is run by artists, designers, marketers, and minders. We spend our days creating, considering, arguing, and hopefully agreeing. Then we'll scrap it all for the joy of starting new. We have fun. This is our journey. We are focused on creating timepieces made from all-natural wood that are modeled after a modern lifestyle. We value sustainability, efficiency, and experiential living. We make our watches for people who don't just have somewhere to be, they have somewhere to go. The value of a watch is not in being able to tell how much time has passed, but in being aware of the need to make that time count. Moments are bigger than minutes and your watch should tell more than time. Start the conversation 844-888-5673 844-888-5673 Credit Card
763 S. New Ballas Rd. - #200 St. Louis MO 63141
United States
Wood Watches by JORD JORD is run by artists, designers, marketers, and minders. We spend our days creating, considering, arguing, and hopefully agreeing. Then we'll scrap it all for the joy of starting new. We have fun. This is our journey. We are focused on creating timepieces made from all-natural wood that are modeled after a modern lifestyle. We value sustainability, efficiency, and experiential living. We make our watches for people who don't just have somewhere to be, they have somewhere to go. The value of a watch is not in being able to tell how much time has passed, but in being aware of the need to make that time count. Moments are bigger than minutes and your watch should tell more than time. Start the conversation

REPAIR, EXCHANGES, & RETURNS

JORD watches have been hand crafted from 100% natural wood. We pride ourselves in delivering exceptional design and superior quality with every piece of art we produce. Our exchange, repair, and return programs are outlined below along with our RMA request form.

GO TO RMA FORM

If you want to see our long-winded write-up, visit our FAQ page.

ONE YEAR WARRANTY

Let's keep things simple. Here is what you need to know about our one year warranty:

IF YOU GOT ALL CRAZY WITH YOUR WATCH
If you happen to be a little careless with your timepiece (ex: your dog ate it, or you broke it while wrestling), we will charge you the small repair fee. Honesty is appreciated :)

OUR BAD
If there was a defect in our workmanship, we will put our heads down in shame and repair the watch free of charge. For United States customers, a pre-paid return shipping label will be provided. For customers outside of the United States, a return shipping fee reimbursement will be provided (up to $20 USD).

EXCHANGES & RETURNS

You wanted a different watch or decided to save your money for that new bicycle?

EXCHANGES WITHIN 15 DAYS OF DELIVERY
You wanted the Zebrawood instead of the Ebony you bought? We will exchange your watch free of charge. We just ask that you cover the shipping fee back to us.

REFUNDS WITHIN 15 DAYS OF DELIVERY
Need that money for something else? We will refund your complete purchase (less any shipping, customization, engraving, & sizing fees). We ask that you cover the shipping fee back to us.

AFTER 15 DAYS, BUT WITHIN 3 MONTHS
Took you a while to change your mind? No problem, we will exchange your watch or refund your order (less any shipping, customization, engraving, & sizing fees). We will charge a flat 15% restocking fee and ask that you cover the shipping fee back to us.

REPAIRS AFTER ONE YEAR

Our watchmakers are standing by to take care of your beautifully aged wood watch. We will simply charge you the small repair fee and ask that you pay for shipping back to our repair facility.

RETURN MERCHANDISE
AUTHORIZATION FORM

ORIGINAL ORDER DETAILS

Please provide your email address.

YOUR CONTACT DETAILS

RETURN DETAILS

Please let us know about the watch you would like to return.


If applicable, please upload a picture of your watch that will help our staff identify the reason for this return.