Frequently Asked Questions
Find the answers to all your questions about our timepieces
ORDERS & SHIPPING
Yes. JORD wood watches are shipped all over the world free of charge.
Yes. We ship to P.O. boxes with a valid credit card and billing address.
We accept every major credit and debit card including: Visa, MasterCard, American Express, and Discover. We also offer payment plans through Affirm (US Customers Only).
In the event that you do not have a credit card and do not wish to use Affirm, please use our contact form to request alternate payment methods.
In the event that you do not have a credit card and do not wish to use Affirm, please use our contact form to request alternate payment methods.
Jord, Inc. charges 8.113% sales tax to customers who purchase from the state of Missouri (United States). All customers outside of Missouri are not charged sales tax.
We pride ourselves on prompt delivery. All orders (except those utilizing our free shipping service) placed between Sunday 5:00pm CST and Friday 2:00pm CST will be shipped within 24 hours. Paid shipping orders placed from Friday 2:00pm CST through Sunday 5:00pm CST will be processed and mailed the following Monday.
If a watch in your order is currently out of stock you will be notified with the estimated delivery time. At that time you will have the option to continue with your order or accept a full refund, including shipping.
Please add an additional 3-5 business days for engraved orders or 1-3 business days for rush engraving.
If you need something sooner please feel free to give us a call as our customer service team is more than happy to help coordinate any special requests. (844-888-5673)
If a watch in your order is currently out of stock you will be notified with the estimated delivery time. At that time you will have the option to continue with your order or accept a full refund, including shipping.
Please add an additional 3-5 business days for engraved orders or 1-3 business days for rush engraving.
If you need something sooner please feel free to give us a call as our customer service team is more than happy to help coordinate any special requests. (844-888-5673)
Yes. Watches on backorder can still be ordered and processed through the JORD website. Although we make every attempt to have all our watches available and ready to ship we do experience shortages due to demand. When you purchase a watch on backorder we will inform you of an estimated delivery date.
Extra links and replacement parts can be ordered online by using our additional links order page.
Unfortunately, duties and taxes are not included in the price of your watch purchase. Though we offer shipping via UPS International, we are unable to pay any duties, taxes, or fees that may be charged as we are unaware of what the exact costs will be from country to country. If you wish to learn about potential fees in your country, it is best to contact your local postal service or customs office.
In the event that any "Unclaimed", "Refused", or "Return to Sender" package is shipped back to us due to, but not limited to:
- failure to sign for it
- not picking it up at the local post office
- failure to pay for customs, duties, and taxes
- refusal to accept the package
- reshipment of the package (additional shipping charge applies)
- refund for the order (less any shipping, sizing fee, & customization fees)
We do not allow multiple gift cards or coupon codes to be used on a single order.
Yes! Due to customer volume and relatively small team size, the fastest way to get an answer to your questions is by using our live chat system on the website or emailing us at support@jord.co.
If you just want to put a voice to the communication, you can call us anytime during regular office hours at (844)888-5673.
PRODUCT
JORD watches use only 100% natural wood and we refrain from the use of toxic chemicals to either treat or protect the wood.
For any client that experiences discomfort (itching or rash) on their wrist after wearing a JORD watch, we suggest you stop wearing the watch and consult your doctor.
For any client that experiences discomfort (itching or rash) on their wrist after wearing a JORD watch, we suggest you stop wearing the watch and consult your doctor.
Nickel Allergies
JORD watches feature stainless steel (304) clasps for those who may have nickel allergies. Please see the below study from the National Center for Biotechnology Information (http://www.ncbi.nlm.nih.gov/pubmed/9330816):In 1994, a study of nickel release and allergic contact dermatitis from nickel-plated metals and stainless steels was published in this journal. It was shown that low-sulfur stainless steel grades like 304 release less than 0.03 microgram/cm2/week of nickel in acid artificial sweat and elicit no reactions in patients already sensitized to nickel.
With proper care, your wood watch can be worn for many years to come.
The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your watch in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack. Same with leaving it in the car on a particularly cold day or night, the cold will shrink the wood, putting pressure against the glass and pins and could cause breakage at those points.
Humidity control is also important. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.
SO, when you are not wearing your watch be sure that it is inside, and also protected in either its original packaging OR in a watch or jewelry box to protect it from an overly wet or dry environment.
Additionally, the best thing you can do for the wood of your watch is make sure it is properly conditioned, protecting the wood from the elements. We recommend Tung Oil or Lemon oil both of which can be found at hardware stores, or online.
Using a soft cloth, pour 1 teaspoon of your chosen oil on to the cloth and then use the cloth over the surface of the wood, buffing slightly. This will aid in keeping your watch clean and conditioned and will increase the luster.
The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your watch in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack. Same with leaving it in the car on a particularly cold day or night, the cold will shrink the wood, putting pressure against the glass and pins and could cause breakage at those points.
Humidity control is also important. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.
SO, when you are not wearing your watch be sure that it is inside, and also protected in either its original packaging OR in a watch or jewelry box to protect it from an overly wet or dry environment.
Additionally, the best thing you can do for the wood of your watch is make sure it is properly conditioned, protecting the wood from the elements. We recommend Tung Oil or Lemon oil both of which can be found at hardware stores, or online.
Using a soft cloth, pour 1 teaspoon of your chosen oil on to the cloth and then use the cloth over the surface of the wood, buffing slightly. This will aid in keeping your watch clean and conditioned and will increase the luster.
In order to have your watch sized, you can do either of the following:
- RECOMMENDED: Our team can size your watch for you prior to shipment. Simply visit the page of the watch you are interested in buying and click on the "Custom Sizing" link located beneath the "Series Options" section.
- Take your JORD watch to your preferred jeweler or watch repair shop to have them size it for you.
Upon receiving your wood watch be sure to note the instruction card provided. Wind the watch at least 15-20 times prior to wearing it. After the initial winding, your daily activity should be sufficient to keep the watch wound, IF worn every day for a minimum of 8 hours.
Lack of sufficient movement or inconsistent wearing of the watch may require additional manual winding. As this is a mechanical watch, quartz watch accuracy cannot be expected. If your watch is consistently fast or slow regardless of proper winding and wearing, and you have surpassed the warranty period, we recommend taking your watch to a reputable jeweler or watch repair store and having them service the watch which should include: cleaning, oiling, and regulating the movement.
Lack of sufficient movement or inconsistent wearing of the watch may require additional manual winding. As this is a mechanical watch, quartz watch accuracy cannot be expected. If your watch is consistently fast or slow regardless of proper winding and wearing, and you have surpassed the warranty period, we recommend taking your watch to a reputable jeweler or watch repair store and having them service the watch which should include: cleaning, oiling, and regulating the movement.
Setting Non-Date Models
Step 1: Pull out the crown. Turn crown to move the hands forward (clockwise) to set the time. Set the minute hand approximately 5 minutes ahead of the desire minute marker, and then turn back to the same marker.
Step 2: Push the crown back to the "IN" position.
Setting Date Models
Step 1: When The Second hand reaches the 60th second mark, pull the crown to the "OUT" position.
Step 2: Turn the crown to move the hands forward (clockwise) until you see the date (for date only) or both day and date change (Midnight).
Step 3: For AM time, continue to move the hands forward until the minute hand is approximately 5 minutes ahead of the desired minute marker; then turn back to the same minute marker. For PM time first advance the hands past 12 o'clock midday, then set the time.
Step 4: When the time standard that you are using reaches the 60th second, push the crown to the "IN" position
NOTE: The date will change automatically at approximately midnight. The watch calendar uses a 31 day cycle. Therefore, at the end of any month with less than 31 days, the date must be advanced manually to "1" (See Step 5)
Step 5: For normal date or date displays, pull the crown to the "intermediate" position (one "click"). Turn crown one way until the correct date appears. Push the crown in.
NOTE: The calendar should not be changed manually between 9:00 pm and 6:00 am. As this could cause an incorrect display which must be corrected later.
JORD watches are considered to be splash proof. Normal wear and use can include kitchen activities, a day on the beach, the gym, etc. However, full submergence in water is not recommended both for the integrity of the movement and the wood itself. Excessive moisture exposure can result in a diminished flexibility in the bands wood links. If this occurs, allow the watch to dry for 1 to 2 days to allow the wood links to dry and return to their natural size.
Yes! JORD offers both watch and box engraving on select models. There is a customization fee of $35 to engrave the backplate of your watch or $45 to engrave the wooden watch box. Company logos, handwritten messages, standard text, and uploaded graphics can all be engraved.
Learn more about our watch engraving services.
Learn more about our watch engraving services.
Engraving Change Requests
Our engraving team will immediately begin working on your design. For this reason, engraving change requests must be submitted within 1 hour of placing your order. A $10.00 engraving change request fee will be charged for requests submitted after the 1 hour.Engraving Text Alignment With Face
Due to the unique nature of each timepiece, the engraved text on the backplate may not align with the face of the watch.We've created a handy guide which shows each watch in our collection side-by-side.
If you're interested in seeing how each watch looks on actual customer wrists, be sure to check out our SOCIAL MEDIA HASHTAG WALL!
RETURNS, REPAIRS, & EXCHANGES
Each wood watch by JORD is warranted to the original purchaser to be free from defects in material or workmanship at the time of delivery for a period of no longer than twelve months.
To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the JORD limited warranty. Further, JORD will not be responsible for loss or damage connected to the use of its product nor the life of the battery.
If you purchased your watch within one year and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will reimbursed in the following manner:
If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.
To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the JORD limited warranty. Further, JORD will not be responsible for loss or damage connected to the use of its product nor the life of the battery.
If you purchased your watch within one year and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will reimbursed in the following manner:
- For United States based customers, we will provide return shipping service if your RMA was issued within 90 days of your original order.
- For customers outside of the United States, you will be responsible for returning the watch back to our facility; however, we will reimburse you up to $20.00 USD for the shipping if your RMA was issued within 90 days of your original order. A valid postage receipt should included in the RMA box or a scanned copy sent to support@jordwatches.com.
If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.
EXCHANGES WITHIN 15 DAYS OF DELIVERY
We will exchange your watch free of charge. We just ask that you cover the shipping fee back to us. Simply complete an RMA request and return the undamaged product to us along with the original box and all included cards.
REFUNDS WITHIN 15 DAYS OF DELIVERY We will refund your complete purchase (less any shipping, customization, engraving, & sizing fees). Simply complete an RMA request and return the undamaged product to us along with the original box and all included cards.
AFTER 15 DAYS, BUT WITHIN 3 MONTHS We will exchange your watch or refund your order (less any shipping, customization, engraving, & sizing fees). We will charge a flat 15% restocking fee. Complete an RMA request and return the undamaged product to us along with the original box and all included cards.
REFUNDS WITHIN 15 DAYS OF DELIVERY We will refund your complete purchase (less any shipping, customization, engraving, & sizing fees). Simply complete an RMA request and return the undamaged product to us along with the original box and all included cards.
AFTER 15 DAYS, BUT WITHIN 3 MONTHS We will exchange your watch or refund your order (less any shipping, customization, engraving, & sizing fees). We will charge a flat 15% restocking fee. Complete an RMA request and return the undamaged product to us along with the original box and all included cards.
For JORD wood watches that utilize a quartz movement a battery replacement may eventually be needed. The JORD repair team will gladly replace your battery. Simply complete an RMA request and one of our repair specialists will get back with you quickly to let you know the costs and timeline associated with replacing your battery.
You may also visit a reputable jeweler or watch repair shop and have the battery replaced.
We do not suggest that JORD owners attempt to change the battery themselves.
You may also visit a reputable jeweler or watch repair shop and have the battery replaced.
We do not suggest that JORD owners attempt to change the battery themselves.
The JORD repair team will certainly repair your watch after your warranty expires. Simply complete an RMA request (be sure to provide photos of your timepiece if applicable).
One of our repair specialists will get back with you quickly to let you know the costs and timeline associated with repairing your watch.
One of our repair specialists will get back with you quickly to let you know the costs and timeline associated with repairing your watch.
Your limited edition Black Palm Meridian is a made-to-order timepiece warranted to the original purchaser to be free from defects in material or workmanship at the time of delivery for a period of no longer than twenty-four months. This warranty is different from our standard warranty
To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the JORD limited warranty. Further, JORD will not be responsible for loss or damage connected to the use of its product nor the life of the battery.
If you purchased your watch within two years and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will reimbursed in the following manner:
If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.
To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the JORD limited warranty. Further, JORD will not be responsible for loss or damage connected to the use of its product nor the life of the battery.
If you purchased your watch within two years and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will reimbursed in the following manner:
- For United States based customers, we will provide return shipping service if your RMA was issued within 90 days of your original order.
- For customers outside of the United States, you will be responsible for returning the watch back to our facility; however, we will reimburse you up to $20.00 USD for the shipping if your RMA was issued within 90 days of your original order. A valid postage receipt should included in the RMA box or a scanned copy sent to rma@jordwatches.com.
If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.
Your 40mm Harper Day Date timepiece is warranted to the original purchaser to be free from defects in material or workmanship at the time of delivery for a period of no longer than twenty-four months (2 years). This warranty is different from our standard warranty
To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the JORD limited warranty. Further, JORD will not be responsible for loss or damage connected to the use of its product nor the life of the battery.
If you purchased your watch within two years and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will reimbursed in the following manner:
If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.
To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the JORD limited warranty. Further, JORD will not be responsible for loss or damage connected to the use of its product nor the life of the battery.
If you purchased your watch within two years and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will reimbursed in the following manner:
- For United States based customers, we will provide return shipping service if your RMA was issued within 90 days of your original order.
- For customers outside of the United States, you will be responsible for returning the watch back to our facility; however, we will reimburse you up to $20.00 USD for the shipping if your RMA was issued within 90 days of your original order. A valid postage receipt should included in the RMA box or a scanned copy sent to rma@jordwatches.com.
If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.
Your limited edition Bocote Dover II is a made-to-order timepiece warranted to the original purchaser to be free from defects in material or workmanship at the time of delivery for a period of no longer than twenty-four months. This warranty is different from our standard warranty
To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the JORD limited warranty. Further, JORD will not be responsible for loss or damage connected to the use of its product nor the life of the battery.
If you purchased your watch within two years and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will reimbursed in the following manner:
If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.
To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the JORD limited warranty. Further, JORD will not be responsible for loss or damage connected to the use of its product nor the life of the battery.
If you purchased your watch within two years and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping. Return shipping will reimbursed in the following manner:
- For United States based customers, we will provide return shipping service if your RMA was issued within 90 days of your original order.
- For customers outside of the United States, you will be responsible for returning the watch back to our facility; however, we will reimburse you up to $20.00 USD for the shipping if your RMA was issued within 90 days of your original order. A valid postage receipt should included in the RMA box or a scanned copy sent to rma@jordwatches.com.
If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request.
Subject to applicable conditions and exclusions, handbags are protected from the original date of purchase by a five-year limited warranty (proof of purchase required). If the handbag proves to be defective in material or workmanship under normal use anytime within the first five years, we will repair or replace the item free of charge with same or comparable product. Warranty does not cover wear and tear due to normal use, or mistreatment. This includes (but not limited to): material puncture/rips/abrasion, hardware abrasion or discoloration due to wear, stains or material discoloration due to wear. Final warranty claim decisions are at the sole discretion of Jord.
Defective handbags will not be returned to customer. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.
If you purchased your handbag within five years and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email.
Note: The variations in color and texture are the prized characteristics of beautiful suberhide™. Over time, the suberhide™ will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag. Please refer to our Product Care Guidelines for further information on caring for your handbag or small leather item.
Defective handbags will not be returned to customer. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.
If you purchased your handbag within five years and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email.
Note: The variations in color and texture are the prized characteristics of beautiful suberhide™. Over time, the suberhide™ will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag. Please refer to our Product Care Guidelines for further information on caring for your handbag or small leather item.
RETAIL & WHOLESALE
As JORD grows we continue to explore new partnerships and relationships. If you have a store and want to showcase JORD timepieces, please visit our contact page to get a hold of our team.
